Contact us
Contact Us
Last Updated: September 1, 2026
Thank you for visiting LUNEVA.
If you have questions about our products, your order, shipping, returns, refunds, privacy, or any other customer service matter, please contact us using the information below.
Customer Support
Email: service@velathique.com
Website: velathique.com
Telephone: +86 18312876925
Our customer support team aims to respond to inquiries within 24 hours on business days.
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM PDT
Messages received outside our normal service hours, on weekends, or on applicable holidays will be reviewed during the next business period.
Order Support
For questions regarding an existing order, please include:
- your full name;
- order number;
- email address used when placing the order;
- a brief description of your request.
Providing this information helps us locate your order and respond more efficiently.
For your security, please do not send passwords, full payment card numbers, Social Security numbers, or other unnecessary sensitive information by email.
Product Questions
If you have questions about a LUNEVA product, please provide the product name and a clear description of your inquiry.
If you are contacting us regarding a damaged, defective, missing, or incorrect item, we may ask you to provide photographs or other reasonable supporting information to help us review the issue.
Shipping and Delivery
For questions regarding:
- order status;
- shipment tracking;
- delayed deliveries;
- missing packages;
- incorrect shipping information;
- delivery-related issues;
please contact:
Please include your order number whenever possible.
Additional information is available in our Shipping Policy.
Returns and Refunds
Please contact our customer service team before sending any return.
To request a return, contact:
Unless we provide different return instructions for a specific order, our return address is the same as our registered business address:
Return Address:
Shanghai Honghetai Technology Co., Ltd.
Room 109, No. 5, Lane 1688, Shenchang Road
Minhang District, Shanghai, China
Please do not send products to the return address without first contacting us and receiving return instructions.
Unauthorized returns or returns sent without following the provided instructions may be delayed in processing.
Return eligibility, conditions, refund procedures, and other applicable terms are governed by our Return Policy.
Legal Entity
LUNEVA is operated by:
Shanghai Honghetai Technology Co., Ltd.
Registered Address:
Room 109, No. 5, Lane 1688, Shenchang Road
Minhang District, Shanghai, China
Business Representative: Dai Junjie
Brand: LUNEVA
Website: velathique.com
Business Email: service@velathique.com
Telephone: +86 18312876925
Privacy Inquiries
For questions regarding your personal information, privacy rights, cookie preferences, or other privacy-related matters, please contact:
Privacy requests will be handled in accordance with our Privacy Notice and Your Privacy Choices page, where applicable.
General Inquiries
For any other questions regarding LUNEVA, our products, services, or website, please contact:
LUNEVA Customer Support
Email: service@velathique.com
We aim to respond within 24 hours on business days during our published customer service schedule.