Shipping Policy
Last Updated: September 1, 2026
Thank you for shopping with LUNEVA.
This Shipping Policy explains how orders placed through velathique.com are processed, shipped, tracked, and delivered.
LUNEVA is operated by:
Shanghai Honghetai Technology Co., Ltd.
Brand: LUNEVA
Website: velathique.com
Email: service@velathique.com
Telephone: +86 18312876925
Registered Business Address:
Room 109, No. 5, Lane 1688, Shenchang Road
Minhang District, Shanghai, China
1. Order Processing Time
Orders are generally processed within:
1–3 business days
Processing begins after:
- your order has been successfully submitted;
- payment has been authorized;
- the order has passed any applicable verification or security review.
Processing time is separate from shipping transit time.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Orders placed during weekends, public holidays, major promotions, or periods of unusually high order volume may require additional processing time.
If a significant processing delay affects your order, we will make reasonable efforts to provide an update.
2. Estimated U.S. Standard Shipping Time
After your order has been processed and transferred to the shipping carrier, the estimated transit time for Standard Shipping within the United States is:
5–12 business days
The typical estimated total delivery time using Standard Shipping is therefore approximately:
6–15 business days from the date of order
This generally consists of:
Processing: 1–3 business days
Standard Shipping Transit: 5–12 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary because of carrier operations, weather, seasonal volume, transportation disruptions, address issues, or other circumstances outside our reasonable control.
3. Shipping Rates and Methods
LUNEVA currently offers the following shipping options for eligible orders within the United States.
Standard Shipping
For eligible U.S. orders with a merchandise subtotal below US$39.00:
Standard Shipping: US$2.97
Free Shipping
For eligible U.S. orders with a merchandise subtotal of US$39.00 or more:
FREE Shipping
Unless otherwise stated at checkout, the US$39 free-shipping threshold is generally calculated using the eligible merchandise subtotal:
after applicable discounts and before taxes.
Express Shipping
Where available for an eligible U.S. order:
Express Shipping: US$6.99
Express Shipping availability may depend on:
- delivery location;
- product availability;
- fulfillment location;
- carrier availability;
- package characteristics;
- other logistics conditions.
If an estimated delivery timeframe for Express Shipping is available, it will be displayed at checkout.
LUNEVA does not make a separate Express Shipping delivery-time guarantee unless a specific timeframe is expressly displayed during checkout.
Orders that qualify for Free Shipping may still select Express Shipping for US$6.99 where the Express option is available.
4. Shipping Charges at Checkout
Before submitting payment, customers will have an opportunity to review the applicable:
- product subtotal;
- discounts;
- shipping method;
- shipping charge;
- taxes;
- final order total.
Our current U.S. shipping rates are:
- Standard Shipping for eligible orders under US$39.00: US$2.97
- Free Shipping for eligible orders of US$39.00 or more: FREE
- Express Shipping where available: US$6.99
The final shipping method and shipping charge displayed and accepted during checkout will apply to the order, except where otherwise required by applicable law.
Promotional shipping offers, if any, may be subject to separate disclosed terms.
5. Shipping Destinations
LUNEVA currently focuses on shipping to eligible addresses within:
the United States
Orders can only be shipped to destinations made available through the checkout system on velathique.com.
At this time, LUNEVA does not generally offer international shipping outside the United States unless a non-U.S. destination is specifically available and successfully accepted during checkout.
We therefore do not represent that worldwide shipping is available.
Shipping availability to:
- U.S. territories;
- military addresses;
- P.O. boxes;
- remote locations;
may vary depending on the applicable carrier and the options available during checkout.
6. Order Confirmation
After you successfully place an order, you should generally receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully.
If you notice an error, contact:
as soon as possible.
7. Shipment Confirmation and Tracking
Once your order has been shipped and tracking information becomes available, we may send a shipment confirmation or tracking notification.
The notification may include:
- carrier name;
- tracking number;
- tracking link;
- shipment status.
Tracking information may require some time to begin updating after shipment information has been transferred to the carrier.
If your tracking information has not updated for an unusually long period, contact:
and provide your order number.
8. Multiple Shipments
Some orders may be sent in multiple packages because of:
- inventory location;
- fulfillment arrangements;
- product size;
- shipping restrictions;
- logistical requirements.
If an order is divided into multiple shipments:
- separate tracking numbers may be provided;
- packages may arrive on different dates;
- you will not be charged an additional shipping fee solely because LUNEVA chooses to divide an order into multiple packages unless such a charge was clearly disclosed and accepted before purchase.
Please review all available tracking information before reporting an item as missing.
9. Customer Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Before completing your order, please verify:
- recipient name;
- street address;
- apartment or unit number;
- city;
- state;
- ZIP code;
- telephone number;
- email address.
If you discover an error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to assist before shipment.
However, we cannot guarantee that an address can be changed after fulfillment has begun or after the shipment has been transferred to the carrier.
10. Incorrect or Undeliverable Addresses
If delivery fails because of:
- an incorrect customer-provided address;
- an incomplete address;
- an incorrect ZIP code;
- refusal of delivery;
- failure to collect a package;
- other inaccurate customer-provided information;
the shipment may be delayed, returned, or deemed undeliverable by the carrier.
Please contact us if this occurs.
Additional shipping charges may apply where reshipment is required because incorrect or incomplete delivery information was provided by the customer, where permitted by applicable law.
11. Delivery Delays
Estimated delivery dates are not guaranteed.
Shipping delays may occur because of circumstances outside our reasonable control, including:
- severe weather;
- carrier congestion;
- transportation disruptions;
- public holidays;
- unusually high shipping volume;
- natural disasters;
- address issues;
- regulatory or customs procedures where applicable;
- other carrier-related or logistics events.
LUNEVA will make reasonable efforts to assist customers with significant delivery issues.
12. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first:
- check around the delivery location;
- ask household members;
- check with neighbors where appropriate;
- review carrier delivery photographs where available;
- check building reception, mailrooms, or parcel areas where applicable;
- review carrier notices;
- contact the carrier where appropriate.
If the shipment still cannot be located, contact:
We will review the available delivery information and make reasonable efforts to assist.
A confirmed carrier delivery scan may be considered when reviewing the claim.
13. Lost Packages
If tracking does not show delivery and the package appears to have been lost during transportation, contact:
We may request that the applicable carrier or logistics provider investigate the shipment.
If the carrier or logistics provider confirms that the shipment has been lost in transit, LUNEVA will review the claim and may provide an appropriate resolution, including:
- replacement;
- reshipment;
- refund.
14. Damaged Shipments
If an item arrives damaged during shipping, please contact:
as soon as reasonably possible.
We recommend reporting visible shipping damage within:
7 days of delivery
where reasonably possible.
Please provide:
- your order number;
- a description of the damage;
- clear photographs of the product;
- photographs of the outer packaging where applicable;
- a photograph of the shipping label where reasonably available.
Please retain the damaged product and its packaging until the issue has been reviewed.
After review, if we confirm that the item was damaged during transportation, an appropriate resolution may include:
- replacement;
- reshipment;
- partial refund;
- full refund for the affected item.
Where a physical return is required because of confirmed shipping damage attributable to LUNEVA, LUNEVA will cover reasonable standard return shipping costs.
Important
The recommended 7-day shipping-damage reporting period does not replace or shorten the general 180-calendar-day return period for otherwise eligible returns.
15. Incorrect or Missing Items
If you receive:
- an incorrect item;
- an item materially different from what you ordered;
- a shipment with an item missing;
contact:
Please provide:
- your order number;
- photographs where relevant;
- a description of the problem.
If we confirm a fulfillment error, we will provide an appropriate resolution.
Where a physical return is necessary because of a verified error attributable to LUNEVA, LUNEVA will cover reasonable standard return shipping costs.
16. Returns
Eligible products may generally be returned within:
180 calendar days from the carrier-confirmed delivery date
subject to the eligibility requirements, conditions, and exclusions stated in our Return Policy.
The 180-day return period begins on the carrier-confirmed delivery date.
It does not begin on:
- the order date;
- the payment date;
- the shipment date.
Before sending any product back, you must first contact:
and receive applicable return instructions.
Do not send merchandise without first receiving return instructions.
Unless we provide a different authorized return destination for a particular approved return, the designated return address is:
Shanghai Honghetai Technology Co., Ltd.
Room 109, No. 5, Lane 1688, Shenchang Road
Minhang District, Shanghai, China
Return Shipping Responsibility
For verified:
- shipping damage;
- product defects;
- incorrect items;
- fulfillment errors;
LUNEVA will cover reasonable standard return shipping costs where a physical return is required.
For ordinary eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise required by applicable law or expressly agreed by LUNEVA.
The 180-day return period refers to the return eligibility period and does not, by itself, mean that all return shipping is free.
Please review our Return Policy for complete return conditions.
17. Refunds for Returned Orders
Refund eligibility, processing, and timing are governed by our Refund Policy.
For an eligible returned product, the refund process generally begins after the returned item has been:
- received;
- inspected;
- approved.
Approved refunds are generally issued to the original payment method used for the purchase.
After LUNEVA submits an approved refund, the applicable bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in the customer's account.
Please review our Refund Policy for the current refund-processing timeframe and complete refund conditions.
18. Original Shipping Charges
For ordinary change-of-mind returns, original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.
For verified:
- shipping errors;
- defective products;
- damaged products;
- incorrect items;
- fulfillment errors attributable to LUNEVA;
applicable shipping charges may be refunded or covered as appropriate.
If an order originally qualified for Free Shipping because it met the US$39 free-shipping threshold, LUNEVA generally will not retroactively charge the original standard shipping fee solely because a later approved change-of-mind return reduces the retained merchandise value below US$39, unless otherwise disclosed or required by applicable law.
19. Order Changes and Cancellations
If you need to request an order cancellation or modification, contact us as soon as possible:
We will make reasonable efforts to assist if fulfillment has not yet begun.
Once an order has entered fulfillment or has been handed to the carrier, cancellation or modification may no longer be possible.
If the order has already shipped, the applicable return procedure may need to be followed after delivery.
20. Refused Packages
We recommend contacting LUNEVA before refusing delivery.
If a customer refuses delivery without first arranging a return with LUNEVA, the package may be returned by the carrier.
Any refund will be considered after the returned merchandise has been received and reviewed.
Additional costs may apply where carrier charges result from customer refusal, incorrect delivery information, or other customer-caused delivery issues, where permitted by applicable law.
21. Risk of Loss and Carrier Issues
Once a shipment is handed to the carrier, delivery is performed by an independent shipping provider.
However, this does not eliminate LUNEVA's responsibility to reasonably assist customers with verified:
- lost shipments;
- damaged shipments;
- incorrect deliveries;
- other legitimate shipping problems.
Nothing in this Shipping Policy limits any consumer right that cannot legally be waived or excluded.
22. Contact Us
For questions about:
- order processing;
- shipping methods;
- shipping charges;
- Express Shipping;
- Free Shipping;
- tracking;
- delayed shipments;
- damaged packages;
- missing shipments;
- delivery problems;
- returns;
please contact:
LUNEVA Customer Support
Email:
service@velathique.com
Telephone:
+86 18312876925
Website:
velathique.com
Legal Entity:
Shanghai Honghetai Technology Co., Ltd.
Business Representative:
Dai Junjie
Registered Business Address:
Room 109, No. 5, Lane 1688, Shenchang Road
Minhang District, Shanghai, China
Last Updated:
September 1, 2026